1. Who We Are

This Privacy Policy explains how QV COMP LLC, a Wyoming limited liability company operating as "Written For Her" ("we", "us", "our"), collects, uses, stores, and protects your personal information when you visit writtenforher.com or place an order with us.

We are committed to protecting your privacy. We understand the sensitive and personal nature of our products, and we treat your data with the highest level of care and discretion.

2. Information We Collect

We collect the following types of information:

a. Order Information

When you make a purchase, we collect information necessary to fulfill your order, including your name, email address, billing address, and payment information. Payment details are processed securely by Shopify Payments and our third-party payment processors — we do not store your credit card information on our servers.

b. Questionnaire Data

To create your personalized story, we collect the personal details and preferences you submit through our questionnaire. This may include first names, physical descriptions, scenario preferences, intensity preferences, and any additional details you choose to share. This information is used solely for the purpose of creating your story.

c. Browsing Data

When you visit our website, we automatically collect certain technical information, including your IP address, browser type, device type, operating system, referring URL, pages visited, and time spent on our site. This data is collected through cookies and similar technologies and is used to improve our website performance and user experience.

d. Communication Data

If you contact us via email or subscribe to our communications, we collect your email address and the content of your messages.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Order fulfillment: To create and deliver your personalized story.
• Customer service: To respond to your inquiries, process revision requests, and handle refunds.
• Marketing communications: To send you promotional offers, updates, or recommendations — only if you have opted in. You can unsubscribe at any time.
• Website improvement: To analyze browsing behavior and optimize our website, products, and services.
• Legal compliance: To comply with applicable laws, regulations, and legal processes.
• Fraud prevention: To detect and prevent fraudulent transactions or unauthorized activity.

We will never use your questionnaire data for any purpose other than creating your story and processing your order.

4. Data Retention

Questionnaire data: The personal details you submit through our questionnaire are retained for the duration of order fulfillment plus a 7-day revision window following delivery. After this period, standalone questionnaire data is purged from our active systems.

Order records: Basic order information (order number, date, email, amount paid, and associated questionnaire responses) may be retained within our order management system (Shopify) as part of your transaction record for accounting, tax, legal compliance, and customer service purposes, in accordance with applicable data retention laws.

Marketing data: If you subscribe to our communications, your email address is retained until you unsubscribe or request deletion.

Browsing data: Automatically collected technical data is retained for up to 12 months and is used in aggregate for analytics purposes.

5. How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption on all pages of our website.
• Secure payment processing through PCI-DSS compliant providers.
• Restricted access to personal data on a need-to-know basis.
• Regular review of our data handling practices.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

6. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your data only with the following categories of service providers, strictly as necessary to operate our business:

• E-commerce platform: Shopify, Inc. — hosts our website and processes orders.
• Payment processors: To securely process your payment transactions.
• Email and marketing platforms: To send transactional emails (order confirmation, delivery) and, if opted in, marketing communications.
• Analytics providers: To understand website traffic and user behavior in aggregate.

These third-party providers are contractually obligated to protect your data and may only use it for the specific services they provide to us.

We may also disclose your information if required by law, legal process, or governmental request, or to protect our rights, safety, or property.

7. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and collect analytics data.

Essential cookies: Required for the website to function (cart, checkout, session management). These cannot be disabled.

Analytics cookies: Help us understand how visitors interact with our website. These are used in aggregate and do not personally identify you.

Marketing cookies: Used to deliver relevant advertisements and track campaign performance across platforms.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

8. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to our legal obligations to retain certain records.
• Opt-out: Unsubscribe from marketing communications at any time via the unsubscribe link in our emails or by contacting us directly.

To exercise any of these rights, please contact us at contact@writtenforher.com with the subject line "Privacy Request" and include your name and order number (if applicable). We will respond within 30 days.

9. Children's Privacy

Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. If we discover that we have inadvertently collected data from a minor, we will delete it immediately and cancel any associated orders.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of any third-party sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Governing Law

This Privacy Policy is governed by the laws of the State of Wyoming, United States.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data:

QV COMP LLC, doing business as Written For Her

State of incorporation: Wyoming, United States

📧 contact@writtenforher.com